FAQ
Questions advisors ask first
If yours is not here, ask us when you request access.
Trips and pricing
What counts as a trip?
One client trip, worked from the first inquiry onward, with everything for it included: the fit check, plans, proposals, itineraries, quotes, emails, key dates and reminders. Revising a plan or a proposal does not use another trip.
What happens if I run out of trips?
You will see a calm notice as you get close to your monthly trips. After that you can keep going at $2.50 for each extra trip, or move up to a bigger plan.
Can I cancel?
Plans are monthly. You can cancel from your account settings, and the terms (currently a draft) set out the details.
What it does
Does it book travel?
No. Voyage & Voice does not book travel and does not connect to supplier booking systems. You book the way you do today. It helps with everything around the booking: the thinking, the writing and the paperwork.
Prices come only from what you enter, so a quote is never a surprise.
Which destinations does it cover?
Any. It researches live and lists its sources, so you can check them. You tell it what you know about the places you sell, and your know-how comes first.
Can I paste an inquiry, or attach something?
Both. Paste an email, a form entry or a whole thread. You can also attach a supplier PDF or a saved email, and it reads the text.
Does it work with my other software?
Not yet. There are no integrations with CRMs, calendars or supplier systems today. You work by pasting and attaching, and you download or share what it makes.
Can I use it on my phone?
Yes. It runs in the browser, including on a phone, so you can read a draft or check a trip away from your desk.
Your clients and your name
Will my clients know it is AI?
What goes out is yours: it is in your voice, under your name, and you have read it first. Nothing is sent for you. How you describe your process to clients is up to you.
The trip planner on your website is a chat with an assistant. It never quotes prices or confirms availability, and you follow up personally.
I am with a host agency. What about required disclaimers?
Add them to your playbook once. They appear on your proposals, itineraries, quotes and marketing posts, and you check them like everything else before it goes out. If your agency would like it for all its advisors, see host agencies.
Data and safety
Is my data safe?
Each workspace is private. Client details are used only to do the work you ask for. Voyage & Voice uses AI providers' business APIs, which do not train on customer data.
Card, Social Security and passport numbers are blocked. Read the privacy draft for details.
Still wondering? Request early access and tell us what you would like to know.